By placing an order on our website, you acknowledge that you have read, understood, and agreed to the following Terms & Conditions:

1. Order Processing & Shipping

• Orders are typically processed within 1–5 business days after payment confirmation.
  
• International shipping generally requires 7–12 business days after dispatch, depending on the destination and carrier.
  
• All shipping and delivery timeframes provided are estimates only and are not guaranteed.
  

2. Tracking Information

• Tracking information generally becomes available within 1–3 business days after the order has been dispatched.

• If there are any delays, missing updates, or unusual tracking statuses, customers are encouraged to contact our customer support team first for assistance and verification.
  
• Customer Support Email: info@shimmermolly.com
  

3. Shipping Delays & Carrier Responsibility

• Delivery delays caused by shipping carriers, customs clearance, weather conditions, public holidays, or other external circumstances are beyond our control.
  
• Once an order has been dispatched, we are not liable for shipping delays, transit interruptions, or failed delivery attempts caused by third-party logistics providers.
  

4. Stock Availability

• Due to high demand and inventory fluctuations, certain items may become unavailable after an order is placed.
  
• In such cases, we reserve the right to:
  
  issue a full refund for the unavailable item(s), or
  
  offer a replacement product of equal value.
  
  
  

5. Returns & Refunds

• Return requests must be submitted within 14 days of delivery.
  
• Items must be returned in their original condition, unworn, unwashed, and with all original tags attached.
  
• For non-quality-related returns, customers are responsible for all return shipping costs.
  
• Original shipping fees are non-refundable.
  
• Refunds will only be processed after the returned item has been received and inspected.
  

6. Customs Duties & Import Taxes

• International orders may be subject to customs duties, VAT, import taxes, or other fees imposed by the destination country.
  
• These charges are the sole responsibility of the customer.
  
• We are not responsible for customs delays, clearance procedures, or additional import-related charges.
  

7. Product Appearance & Fit Disclaimer

• Slight variations in color, texture, fabric, sizing, or fit may occur due to lighting conditions, screen display settings, photography, or manufacturing differences.
  
• Such minor differences do not constitute product defects or quality issues.
  

8. Incorrect Address & Failed Delivery

• Customers are responsible for providing accurate and complete shipping information at checkout.
  
• We are not responsible for lost packages, delays, or additional shipping fees resulting from incorrect or incomplete addresses provided by the customer.
  

9. Agreement

By completing your purchase, you confirm that:

• you have carefully reviewed all product details and store policies;
  
• you understand and accept the terms stated above;
  
• you agree not to initiate disputes or chargebacks for reasons covered within these Terms & Conditions.