Returns & Exchanges

At ShimmerMolly, we truly hope you love every piece you receive 💗
If something isn’t quite right, don’t worry — we’ll always do our best to make it right for you.

💕 Before You Return

We totally understand that sometimes things don’t work out as expected.
However, since international returns can be time-consuming and costly, we’d love to offer you some easier solutions first:

💸 Keep the item & get a partial refund
🔄 Get a replacement size or style
🎁 Receive a store credit for your next order

✨ Most of our customers choose one of these options — it’s faster and hassle-free!

📦 Return Eligibility

If you still wish to proceed with a return, please make sure:

Request is submitted within 14 days of delivery
Items are unworn, unwashed, and in original condition
All tags are attached

Non-returnable items include:

Final sale items
Accessories (unless defective)
Worn, damaged, or altered items

🔄 Exchanges (Recommended)

Need a different size or style? We’ve got you!

Exchanges are available within 14 days of delivery
We may offer a replacement without requiring a return, depending on the situation

💡 This is the fastest way to get what you want!

💸 Refunds

1. Damaged or Incorrect Items

We’re so sorry if this happens!

Please email us within 7 days of delivery with photos.

We will gladly offer:

A full refund, or
A free replacement (no return needed)

2. Size / Fit / Preference Issues

If the item doesn’t fit or isn’t your style:

You can request a return within 14 days
Return shipping costs are the customer’s responsibility
Original shipping fees are non-refundable(If your order qualified for free shipping (order over $109) and you choose to return items resulting in the order no longer meeting the free shipping threshold, the original shipping cost will be deducted from the refund, in accordance with our shipping policy for each country 💗)

💡 To save you money, we highly recommend choosing one of our alternative solutions (partial refund, replacement, or store credit).

🚚 Return Instructions

Contact us at info@shimmermolly.com with:
- Order number
- Reason for return
- Photos (if applicable)
Our team will respond within 1–2 business days
Once approved, we’ll provide return instructions

⚠️ Returns sent without approval will not be accepted.

💰 Refund Processing

Refunds are issued to your original payment method
Please allow 5–10 business days after approval
Original shipping fees are non-refundable

📌 Please Note

International return shipping may be expensive and is the customer’s responsibility (unless item is defective)
We recommend using a trackable shipping method
We are not responsible for lost return packages
Orders cannot be canceled once shipped